Booking Terms

E & OE. Policies

Children Policy: No preference
Smoking Policy: Strictly No smoking in any part of any of the buildings.
Pet Policy: Dogs are allowed to stay in (only) Bramber Lodge bedroom. They are allowed into bars and the garden but neither restaurant.

Booking Terms

These Booking Terms are between The Castle Inn Hotel, our officers, employees and agents (‘We’/’Us’/’Our’)and the person or legal entity making the Booking (‘You/Your’).
These Booking Terms are for the provision of services by The Castle Inn Hotel named above and under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email.
These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing to any other terms. By making a Booking You are deemed to accept and be bound by these Booking Terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total accommodation price quoted to You or in the event that We require a deposit equivalent to the value of the first night stay, when We have received full payment of the total value of the deposit or any other amount that We specify at the time of booking. Where a deposit is paid or any other amount that is less than the total value of the stay at The Castle Inn Hotel, the balance will be paid by You directly to The Castle Inn Hotel on either check-in or check-out or at an earlier date if so requested by direct communication between You and The Castle Inn Hotel.

Where You have selected Booking Extras at the time of booking and are making full payment (or Your stay is just for one night), the cost of the Booking Extra will be added to Your Booking and will be payable at the same time as the accommodation. Payment for the Booking Extra does not guarantee that the Booking Extra You have selected is available and in the event that The Castle Inn Hotel is unable to provide the Booking Extra, a refund will be processed by The Castle Inn Hotel for the value of the Booking Extra only. Failure to provide a Booking Extra does not entitle You to any waiver of any cancellation or other condition of these Booking Terms.

The Castle Inn Hotel will not be liable to You for any compensation payment in the event that a Booking Extra is not supplied as booked, but will ultimately be responsible for the processing of the refund in the event that You paid for the Booking Extra at the time of booking.

You must be able to enter into a legally binding contract and be over 18 years of age to make a booking. Bookings must be paid for using a valid credit or debit card or any other payment type specified.

Prices

All published rates include VAT where applicable at the current rate. You agree that The Castle Inn Hotel will not be liable for any additional expenses You may incur as a result of an error or omission.

Rates are per room per night. Rates do not include other costs You may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct (unless a pricing error occurs) only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Should You book a room that is specifically for a certain configuration (e.g. 2 Adults and 2 Children) and Your Booking Party does not conform exactly to the specification, The Castle Inn Hotel will be liable to You for fulfilment of Your Booking and a refund will be made.

Availability

In the rare case that We cannot arrange for the delivery of Your requested accommodation, You will be offered alternate accommodation and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original amount a refund of the difference will be made to You.

Arrival and departure

Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with The Castle Inn Hotel. In the event that You attempt to Check-in outside of the stated times without prior arrangement, The Castle Inn Hotel may cancel the booking and retain any amounts it isentitled to retain in accordance with the cancellation policy outlined below. The Check-out time is also specified on Your booking confirmation.

Payment

The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or any other payment type offered at the time of Booking.

Castle Hotel will be recorded as the merchant of record on Your card statement.

All additional goods and services purchased during Your stay must be paid in full directly with The Castle Inn Hotel.

The Castle Inn Hotel may be required to complete a pre-authorisation on Your credit /debit card on check-in and may require a security deposit. Any such arrangements are directly between You and The Castle Inn Hotel. You agree that You will satisfy all of The Castle Inn Hotels’ reasonable requests in this regard.

Conditions of stay

The Castle Inn Hotel will have some standard rules that are designed to ensure that they comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of their guests. If You would like to check the conditions of stay relating to The Castle Inn Hotel, please contact us on the telephone number included in the Booking Confirmation.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests at The Castle Inn Hotel. For the avoidance of doubt this includes being rude or abusive in any way to The Castle Inn Hotels’ staff.

The Castle Inn Hotel is strictly NO SMOKING in any part of the building. Anyone smoking in the building will be charged £100 plus any damages that are caused. If the FIRE ALARM is activated and the building is evacuated because of smoking in the room you may be liable to compensate other guest’s for inconvenience. If the FIRE BRIGADE is called because the FIRE ALARM is activated the charge is £250.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control, including the provision of the service by The Castle Inn Hotel. You are responsible for any damage or loss caused to The Castle Inn Hotel, including any damage to their property by Your act, omission, default or neglect
and You agree to indemnify The Castle Inn Hotel and You agree to pay The Castle Inn Hotel on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information and the transfer of Your information to The Castle Inn Hotel as well as the booking channel, if applicable, through which Your booking originated.

Lost Property

Should you leave any belonging behind after your stay we will be happy to hold it for you. For it’s return you will be asked to send a self-addressed envelope or parcel. We will put your belongings in the sent envelope or parcel and take it to the Post Office for its return to you. We are unable to post items to you for later reimbursement.

 

In Full

Updated: 6th July 2020 These Booking Terms are between The Castle Inn Hotel, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of services by The Castle Inn Hotel named above and under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email. These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing to any other terms. By making a Booking You are deemed to accept and be bound by these Booking Terms. These booking terms and conditions supersede and replace any other terms and conditions You may have seen or read be it from a credit or debit card company or Online Travel Agent (OTA). Bookings Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total accommodation price quoted to You or in the event that We require a deposit equivalent to the value of the first night stay, when We have received full payment of the total value of the deposit or any other amount that We specify at the time of booking. Where a deposit is paid or any other amount that is less than the total value of the stay at The Castle Inn Hotel, the balance will be paid by You directly to The Castle Inn Hotel on either check-in or check-out or at an earlier date if so requested by direct communication between You and The Castle Inn Hotel. Where You have selected Booking Extras at the time of booking and are making full payment (or Your stay is just for one night), the cost of the Booking Extra will be added to Your Booking and will be payable at the same time as the accommodation. Payment for the Booking Extra does not guarantee that the Booking Extra You have selected is available and in the event that The Castle Inn Hotel is unable to provide the Booking Extra, a refund will be processed by The Castle Inn Hotel for the value of the Booking Extra only. Failure to provide a Booking Extra does not entitle You to any waiver or any cancellation or other condition of these Booking Terms. The Castle Inn Hotel will not be liable to You for any compensation payment in the event that a Booking Extra is not supplied as booked, but will ultimately be responsible for the processing of the refund in the event that You paid for the Booking Extra at the time of booking. You must be able to enter into a legally binding contract and be over 18 years of age to make a booking. Bookings must be paid for using a valid credit or debit card or any other payment type specified. Prices All published rates include VAT where applicable at the current rate. You agree that The Castle Inn Hotel will not be liable for any additional expenses You may incur as a result of an error or omission. Rates are per person per night. Rates do not include other costs You may choose to incur during Your stay (unless otherwise stated). Rates quoted are correct (unless a pricing error occurs) only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Should You book a room that is specifically for a certain configuration (e.g. 2 Adults and 2 Children) and Your Booking Party does not conform exactly to the specification, The Castle Inn Hotel will not be liable to You and a refund will not be made. Availability In the rare case that We cannot arrange for the delivery of Your requested accommodation, You will be offered alternate accommodation and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original amount a refund of the difference will be made to You. Arrival and departure Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with The Castle Inn Hotel. In the event that You attempt to Check-in outside of the stated times without prior arrangement, The Castle Inn Hotel may cancel the booking and retain any amounts it is entitled to retain in accordance with the cancellation policy outlined below. The Check-out time is also specified on Your booking confirmation.

To Amend or Cancel Your Booking: Direct booking rate rooms. Bookings can be cancelled up to 3 day(s) before 21:00 on the day of check in free of charge. Bookings cancelled less than 3 day(s) before 21:00 on the day of check in will incur a charge of the first night’s stay. You will be charged the full amount of the first night of Your booking, including any Booking Extras. If You have paid a deposit equivalent to the value of the first night and cancel Your Booking within 3 Days’s as outlined above, You agree that The Castle Inn Hotel named above can contact You to arrange payment of any balance outstanding on the Booking. If You need to cancel Your Booking more than 3 day(s) before 21:00 on the day of check in a full-refund will be given including any Booking Extras, excluding perishable goods such as flowers, chocolates etc. which were paid for at the time of Your Booking. If You amend Your Booking with less than 3 days’ notice, and as a result You cancel any room night with less than 3 days’ notice all of the cancelled room night(s) must be paid for in full. If you have booked via www.castleinnhotel.co.uk or by telephone directly with The Castle Inn Hotel please contact steve@castleinnhotel.co.uk as cancellations or amendments can only be made in writing. Cancellations or amendments will not and can not be accepted any other way.

Bookings via Online Agencies If you booked through a 3rd party cancellations and amendments must be conducted through that channel. Cancellations or amendments will not and can not be accepted any other way. If You amend Your Booking within 5 day(s) before 21:00 on the day of check, and as a result You cancel any room night with less than 5 days’ notice all of the cancelled room night(s) must be paid for in full.

Increase or decrease number of room occupants If the number of occupants of a room is increased it will incur the appropriate charge. Please ask for the new rate. If the number of occupants is decreased then the same notification as for room cancellation is required. If no notification in writing is received of fewer guests staying then the full room rate will apply.

Non refundable direct Saver Bookings This is a pay fully in advance rate and is only available on the www.castleinnhotel.co.uk website. It is Non-refundable; no cancellation or curtailment. Payment The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or any other payment type offered at the time of Booking. Castle Hotel will be recorded as the merchant of record on Your card statement. All additional goods and services purchased during Your stay must be paid in full directly with The Castle Inn Hotel. The Castle Inn Hotel may be required to complete a pre-authorisation on Your credit /debit card on check-in and may require a security deposit. Any such arrangements are directly between You and The Castle Inn Hotel. You agree that You will satisfy all of The Castle Inn Hotels’ reasonable requests in this regard.

Payment - the balance of your reservation is required at check in. Conditions of Stay The Castle Inn Hotel have some standard rules that are designed to ensure that they comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of their guests. If You would like to check the conditions of stay relating to The Castle Inn Hotel, please contact us on the telephone number included in the Booking Confirmation. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests at The Castle Inn Hotel. For the avoidance of doubt this includes being rude or abusive in any way to The Castle Inn Hotel’s staff. The Castle Inn Hotel is strictly NO SMOKING in any part of the building. Anyone smoking in the building will be charged £100 plus any damages that are caused. If the FIRE ALARM is activated and the building is evacuated because of smoking in the room you may be liable to compensate other guests for inconvenience. If the FIRE BRIGADE is called because the FIRE ALARM is activated the charge is £250. Liability Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control, including the provision of the service by The Castle Inn Hotel. You are responsible for any damage or loss caused to The Castle Inn Hotel, including any damage to their property by Your act, omission, default or neglect and You agree to indemnify The Castle Inn Hotel and You agree to pay The Castle Inn Hotel on demand the amount reasonably required to make good or remedy any such damage or loss.

Special disclaimer You acknowledge the contagious nature of the Coronavirus/COVID-19, or other similar pandemic viruses, (the “Virus”) and that many other public health authorities recommend social distancing. Whilst We have put in place preventative measures to reduce the spread of any such virus, You acknowledge that We cannot guarantee that You will not become infected with the Virus. You understand that the risk of becoming exposed to and/or infected by the Virus may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, our staff, and other guests and their families. You voluntarily seek the accommodation services We provide and acknowledge that You are increasing your risk of exposure to the Virus. You acknowledge that You must comply with all set procedures to reduce the spread while staying with Us. You attest that: * You are not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or loss of taste or smell. * You have not travelled internationally within the last 14 days. * You have not travelled to a highly impacted area in the last 14 days. * You do not believe You have been exposed to someone with a suspected and/or confirmed case of the Virus. * Either You have not been diagnosed with the Virus or You have been cleared as non-contagious by Your local public health authority. * You are following all recommended guidelines as much as possible and limiting Your exposure to the Virus. You hereby agree and release Us harmless from, and waive on behalf of Yourself, Your heirs, and any personal representatives, any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to Yourself and/or Your property that may be caused by any act, or Our failure to act, or that may otherwise arise in any way in connection with any services received from Us. You understand that this release discharges Us from any liability or claim that You, Your heirs, or any personal representatives may have against Us with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Us. This liability waiver and release extends to Us together with all owners, partners, and employees. Data protection We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information and the transfer of Your information to The Castle Inn Hotel as well as the booking channel, if applicable, through which Your booking originated. Lost Property Should you leave any belonging behind after your stay we will be happy to hold it for you. For its return you will be asked to send a self-addressed envelope or parcel. We will put your belongings in the sent envelope or parcel and take it to the Post Office for its return to you. We are unable to post items to you for later reimbursement.